I work in a collaborative environment alongside a Professional Engineer to deliver practical, code-compliant civil designs. I translate client and architect concepts into grading, septic, and hydrology designs using Civil 3D while ensuring compliance with city and county standards. I also prepare hydrology and treatment reports, support SWPPP development, and perform fieldwork including perc testing, soil testing, and sample collection to connect design work with real site conditions.

As a Customer Support Specialist, I managed client communications via email, phone, and chat, helping resolve order issues and guiding customers through solutions while maintaining a positive experience. I worked to quickly identify problems, mediate solutions, and ensure customer satisfaction throughout the process. In addition, I supported operations in the bike and ski departments, performing maintenance and setup on mountain bikes and skis.

Assisted in the design and execution of environmentally friendly construction projects, contributing to the company’s green building initiatives.